Your digital asset withdrawals may be banned for a few different reasons:
SIGN-IN FROM A NEW DEVICE
Our system is able to recognize changes in a point of entry, such as a new browser being used, a VPN, a new IP address or having recently cleared your cache or cookies. As a precaution, a withdrawal hold will automatically be placed on the account from this new point of entry.
You will receive an email to the inbox of the email address associated with your Gemini account, with the instructions on how to authorize your device.Please be sure to have firstname.lastname@example.org and email@example.com to your verified email addresses contacts.
PENDING BANK TRANSFER (ACH)
If you recently made a deposit with a Bank Transfer (ACH), the funds are pre-credited into your Gemini account so you can trade immediately but will not be available for withdrawal until the ACH deposit fully clears. All ACH deposits take 4-5 business days to clear and the withdrawal hold will be active for the duration that the funds are in transit.
Please note, the funds may have left your bank account but this does not indicate that they have reached your Gemini account.
*Business days do not include weekends and federal US holidays. Any transfer initiated on a non-business day will start processing on the next business day.
RETURNED BANK TRANSFER (ACH)
If a Bank Transfer (ACH deposit) is returned to your bank account and you had already used the pre-credited funds to buy cryptocurrency, we will debit your account with the same amount that was deposited. If this causes your account balance to go negative, you will have to deposit funds or sell of your cryptocurrency to bring your account balance back to positive.
Please note, you will have to initiate another deposit if you want the funds available in your account.