Your digital asset withdrawals may have been suspended because we detected a sign-in from a device we have not seen before on your account. Note, this is a new security measure and you will need to follow the link emailed to you to re-enable your digital asset withdrawals regardless if you have logged-in from this device before. You will only need to do this once for this device. If you do not follow your email link, your digital asset withdrawals will be re-enabled within 24 hours from the receipt of this email.
If you cannot find this email, please ensure that you have added [email protected] and [email protected] to your contacts and check your spam folder. Additionally, to prevent the same device from showing up as unrecognized, please ensure your browser is not deleting your cookies and that you are not clearing your cache.
If this was not you and you believe your account has been compromised, please email [email protected] immediately and we will promptly freeze your account. Please confirm that you have changed your account password, ensuring that it is unique from any other accounts. Once we have received this confirmation from you, we will unfreeze your account.
In the future, we recommend always confirming that the URL you use is either https://gemini.com or specifically https://exchange.gemini.com/signin when you are signing in to Gemini.